Our Emergency response teams are available 24/7.
Omnipolis exclusively offers prepaid services.
Omnipolis equipment and services are non-transferable.
Omnipolis is not responsible for its equipment in the case of any illegal tampering. In case of any tampering or damage, repair services will not be provided and a new unit will be needed to be purchased.
Payments are preferred via Online Banking Services or Payment Gateways.
Cheque Collection Services are provided at an additional cost. In the case of a bounced cheque, the customer is liable for legal action and cheque bounce charges.
Proforma Invoice is sent once the purchase order is received via email.
Tax invoice is raised and sent once the payment has been made.
To begin installation, the customer is required to complete the payment, and submit the Onboarding and Customer Information forms.
Installation is scheduled at a convenient time for the customer, within 15 working days of receiving the payment and the relevant forms.
If required, Foam boards or standing boards are provided for the installation, at an additional cost.
Once completed, customers are required to verify that the installation has been completed satisfactorily.
Omnipolis equipment requires 24/7 power supply. It is the responsibility of the customer to ensure this.
In the case of power failure, Omnipolis equipment has a minimum 2 hour battery backup.
Omnipolis schedules monthly maintenance to service the equipment and check its performance.
Omnipolis will send an email 48 hours before the scheduled monthly maintenance visit to check the customer’s availability.
In case of any issue with the equipment between the monthly testing, Omnipolis will address the issue within 2 working days. It is the responsibility of the customer to inform Omnipolis of any such issues.
Omnipolis levies a yearly hike of 10% on the subscription price.
Omnipolis will inform its customers 30 days prior to the renewal date that their subscription plan is expiring and needs to be renewed, via email.
In the case that the subscription plan is not renewed in time, Omnipolis will revoke its services within 15 days and uninstall the equipment.
If the customer does not want to continue availing Omnipolis’ services, they need to inform Omnipolis by sending an email to [email protected], 30 days before the renewal date.